Cancellation Policy

Late Cancellation or Missed Appointments

If you need to cancel or change an appointment please give us as much notice as possible. The practice requires a minimum of 48 hours. Appointments cancelled without 48 hours notice will, at the practices discretion, incur a cancellation fee of £100 or more, dependant on the time allocated with the clinician. Failure to attend an appointment for treatment arranged over 2/hrs with the clinician, the practice has the right to charge 50% of the treatment fee.

For new patients arranging an initial consultation with any of our specialist dentists, failure to attend or provide 48 hours notice will result in your deposit being non-refundable. For active patients referred to any of our clinicians will incur a cancellation charge if our fail to attend / cancellation policy is not adhered to.

Please be aware that if two or more consecutive appointments are cancelled without 48 hours notice, or failed to attend (without good reason), we have a right to provide no further appointments at the practice.